1. Information We May Collect
We may collect information that you voluntarily provide, including:
- Your name
- Email address
- Telephone or WhatsApp number
- Country or location
- Information included in enquiries, WhatsApp orders, emails, or correspondence
- Product or fragrance interests
- Any other information you choose to provide
Our website platform and related third-party services may automatically collect limited technical information, such as:
- Internet Protocol address
- Browser and device type
- Operating system
- Pages visited and approximate visit duration
- Referring website
- General geographic location
- Standard hosting and security log data
2. How We Use Information
We may use personal information to:
- Respond to questions and fragrance enquiries
- Provide information about XSEER products and collections
- Communicate with you when requested
- Improve our website, content, and customer experience
- Protect the website against misuse, fraud, or security threats
- Maintain appropriate business and communication records
- Comply with applicable legal obligations
We will not sell or rent your personal information.
3. Legal Basis
Where applicable, information may be processed based on:
- Your consent
- Your request for information or communication
- Our legitimate interest in operating and protecting the website
- Compliance with legal obligations
- Steps requested before entering into a potential transaction
4. Third-Party Services
The XSEER website is hosted through standard web-hosting services. The hosting provider may process limited technical and security-log data according to its own privacy practices.
Our website contains email, Instagram and WhatsApp links. When you follow one of these links, information you provide is processed by the relevant service according to its own privacy practices.
XSEER does not control the privacy practices of independent third parties. We encourage visitors to review their privacy policies before providing personal information.
5. Cookies and Local Storage
XSEER does not currently use advertising or analytics cookies on this website. The shopping cart and optional saved delivery details use your browser's local storage so your selections can remain available on your device.
You can remove this information by clearing the cart, editing the delivery fields, or clearing this website's stored data through your browser settings.
6. Shopping Cart Storage and WhatsApp Orders
The shopping cart uses your browser's local storage to remember the fragrances, product options, quantities and delivery details you enter. This information stays on your device and is not sent to XSEER merely because you add an item to the cart or complete the delivery fields.
When you choose “Send Order on WhatsApp,” the website records your name, phone number, cart selections and order totals in XSEER’s private order log, then creates a WhatsApp message containing the same customer and order details. The WhatsApp message is sent only if you choose to send it. Google processes the private order-log submission and WhatsApp processes the message according to their respective privacy practices.
7. Information Sharing
We may share information only when reasonably necessary with:
- Website-hosting and technology providers
- Communication providers used to respond to enquiries and orders
- Professional advisers
- Authorities when required by applicable law
- Service providers supporting legitimate business operations
We require information to be handled only for the relevant purpose, where reasonably possible.
8. International Data Processing
Because service providers may operate internationally, information may be processed or stored outside your country. We take reasonable steps to use established providers and appropriate safeguards.
9. Data Retention
We retain personal information only for as long as reasonably necessary to respond to enquiries, maintain legitimate records, resolve disputes, protect our rights, and satisfy applicable legal requirements.
Information that is no longer required will be deleted, anonymized, or securely archived where appropriate.
10. Data Security
We apply reasonable organizational and technical precautions to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse. However, no internet transmission or electronic-storage system can be guaranteed completely secure.
11. Your Rights
Subject to applicable law, you may request:
- Access to personal information held about you
- Correction of inaccurate or incomplete information
- Deletion of information where legally appropriate
- Withdrawal of consent
- Objection to certain processing or promotional communications
- Information about how your data is being used
We may need to verify your identity before completing a request.
12. Children's Privacy
The XSEER website is not intentionally directed toward children, and we do not knowingly collect personal information from children without appropriate parental or legal authorization.
13. External Links
Our website may link to websites operated by third parties. XSEER is not responsible for their content, security, availability, or privacy practices.
14. Policy Updates
We may update this Privacy Policy to reflect website, operational, or legal changes. The revised version will be published on this page with an updated effective date.
Contact Us
For privacy-related questions or requests, please contact us at info@xseer.org.